Product appreciation period
Except for food that is easy to perish and has a short shelf life (will expire when returned/cancelled), customized products, current newspapers, periodicals or magazines, unpacked audio-visual products or computer software, game point cards, and other point cards , opened personal hygiene products and other products that are not applicable to the 7- day appreciation period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Cancellation of Telecommunication Transactions", you will have a 7-day product appreciation period from the time the product arrives in your hands. (7 days including holidays).
If you need to return the product, please contact the customer service staff within 7 days of receiving the product, and provide the "name", "order number", "contact number", "return product name", "return reason and photo" and other information to the customer service staff We will assist you with returns and exchanges upon receipt.
Customer service email: hello@cleanewyork.com
Customer Service Instagram : cleanewyork
Service hours : Mon - Fri 09:00 - 18:00 * Closed on Saturdays, Sundays and national holidays
Instructions for returns and exchanges
Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7- day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
Returns cannot be accepted under the following circumstances:
- The product appreciation period exceeds 7 days.
- Any discounted items.
- The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
- The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
- Malicious or mass returns.
Return process
Contact customer service personnel → Confirm that exchange is available → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by the logistics entrusted by us.
Refund instructions
Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.
