老伯訂製款＿Mommy&Me

Instructions for returns and exchanges

 Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7- day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.

Returns cannot be accepted under the following circumstances:

• The product appreciation period exceeds 7 days.
• Any discounted items.
• The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
• The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
• Malicious or mass returns.

Return process

 Contact customer service personnel → Confirm that exchange is available → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by the logistics entrusted by us.

Refund instructions

 Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.

Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.